Chat Support Executive (Entry-Level, Remote)

Company: FresherJob.org (Hiring for Multiple Companies)
Location: Remote
Job Type: Full-time | Trainee Program | Entry-Level
Experience: 0 to 6 months
Salary: Not Disclosed

Start Your Career in Customer Support

FresherJob.org is hiring Chat Support Executives to assist customers with inquiries, resolve issues, and enhance the overall customer experience. This role is ideal for freshers looking to build strong communication and problem-solving skills in a digital environment.

Key Responsibilities

• Handle customer queries via live chat and email.
• Provide accurate information and resolve issues in a timely manner.
• Maintain records of customer interactions and update support databases.
• Guide customers through troubleshooting steps for products and services.
• Collaborate with internal teams to improve support efficiency.
• Ensure high levels of customer satisfaction through professional service.
• Follow company guidelines and compliance standards in customer interactions.

Required Skills and Qualifications

• Bachelor’s degree in any field (Business, Communication, or related preferred).
• 0 to 6 months of experience (Internships or customer-facing roles preferred).
• Strong written communication and typing skills.
• Ability to handle multiple chat conversations efficiently.
• Basic knowledge of CRM tools and customer service software.

Preferred (But Not Mandatory) Skills

• Experience with chat support platforms like Zendesk, Freshdesk, or LiveChat.
• Familiarity with troubleshooting basic technical issues.
• Multilingual skills are a plus.

Why Join Us?

• Work with top companies hiring freshers in chat support.
• Hands-on training in customer handling and communication strategies.
• Remote work flexibility with career growth opportunities.
• Exposure to real-world client management and problem-solving.

How to Apply

Interested candidates can submit their resumes to resume@fresherjob.org with the subject line “Application for Chat Support Executive (Entry-Level, Remote)”.