Email Support Executive (Entry-Level, Remote)

Company: FresherJob.org (Hiring for Multiple Companies)
Location: Remote
Job Type: Full-time | Entry-Level
Experience: 0 to 6 months
Salary: Not Disclosed

About the Role

FresherJob.org is looking for Email Support Executives to assist customers through professional email communication. This role is ideal for freshers eager to start a career in customer service, query resolution, and client communication. You will be responsible for handling customer inquiries, providing solutions, and ensuring customer satisfaction via email.

Key Responsibilities

• Respond to customer queries, complaints, and service requests via email.
• Ensure prompt and professional responses to resolve customer concerns.
• Maintain and update customer records in CRM or ticketing systems.
• Collaborate with internal teams to address technical or service-related issues.
• Follow company guidelines to ensure consistency and high-quality support.
• Identify recurring issues and suggest process improvements for better customer service.

Required Skills and Qualifications

• Bachelor’s degree in any discipline.
• 0 to 6 months of experience (internships or prior customer support experience preferred).
• Strong written communication skills with clarity and professionalism.
• Ability to manage multiple customer emails with attention to detail.
• Familiarity with email management tools, CRM software, or ticketing systems.
• Problem-solving ability with a customer-first approach.

Preferred (But Not Mandatory) Skills

• Experience with helpdesk tools like Zendesk, Freshdesk, or Salesforce.
• Basic understanding of customer service principles and best practices.
• Knowledge of technical troubleshooting for email-based queries.

What We Offer

• Work with top companies hiring freshers in customer support.
• Remote work flexibility with opportunities for career growth.
• Training in email etiquette, issue resolution, and customer handling.
• Exposure to global customer service operations.

How to Apply

Interested candidates can submit their resumes to resume@fresherjob.org with the subject line “Application for Email Support Executive – Remote”.