Helpdesk Executive (Entry-Level, Remote)

Company: FresherJob.org (Hiring for Multiple Companies)
Location: Remote
Job Type: Full-time | Trainee Program | Entry-Level
Experience: 0 to 6 months
Salary: Not Disclosed

Start Your Career in IT Support and Customer Assistance

FresherJob.org is hiring Helpdesk Executives for multiple companies. This role is ideal for freshers who want to build a career in IT support, customer service, and technical troubleshooting. As a Helpdesk Executive, you will assist customers by resolving technical issues, answering queries, and ensuring smooth IT operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Diagnose and troubleshoot software, hardware, and network issues.
• Guide users through problem-solving steps to resolve technical difficulties.
• Log and track customer issues, escalating complex problems when necessary.
• Maintain documentation of technical issues and resolutions.
• Ensure customer satisfaction through prompt and efficient service.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, IT, Business Administration, or a related field.
• 0 to 6 months of experience (Internships in IT support or customer service preferred).
• Strong problem-solving and communication skills.
• Basic understanding of IT systems, networks, and troubleshooting techniques.
• Proficiency in Microsoft Office and remote support tools.
• Ability to manage multiple tasks efficiently in a fast-paced environment.

Preferred (But Not Mandatory) Skills

• Experience with helpdesk ticketing systems like Zendesk, Freshdesk, or ServiceNow.
• Familiarity with ITIL framework and customer support best practices.
• Knowledge of Windows, macOS, and basic networking concepts.
• Certifications like CompTIA A+ or ITIL Foundation are a plus.

Why Join Us?

• Work with top companies hiring freshers in IT support and customer service.
• Hands-on training in troubleshooting, customer handling, and IT operations.
• Remote work flexibility with career growth opportunities.
• Exposure to real-world technical support challenges and solutions.

How to Apply

Interested candidates can submit their resumes to resume@fresherjob.org with the subject line “Application for Helpdesk Executive (Entry-Level, Remote)”.