Technical Support Associate (Entry-Level, Remote)

Company: FresherJob.org (Hiring for Multiple Companies)
Location: Remote
Job Type: Full-time | Trainee Program | Entry-Level
Experience: 0 to 6 months
Salary: Not Disclosed

Launch Your Career in Technical Support

FresherJob.org is hiring Technical Support Associates to assist customers with troubleshooting, technical inquiries, and product support. This role is perfect for freshers looking to develop problem-solving skills and gain hands-on experience in IT support.

Key Responsibilities

• Respond to customer queries via phone, email, and chat.
• Diagnose and troubleshoot software, hardware, and network issues.
• Provide step-by-step solutions and technical guidance to users.
• Escalate complex issues to higher-level support teams.
• Maintain records of technical issues and resolutions in a ticketing system.
• Assist in installing, configuring, and updating software applications.
• Ensure customer satisfaction by delivering efficient and professional support.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
• 0 to 6 months of experience (Internships in IT support or helpdesk roles preferred).
• Strong problem-solving and troubleshooting skills.
• Basic understanding of operating systems, networking, and hardware components.
• Excellent communication skills with the ability to explain technical concepts clearly.

Preferred (But Not Mandatory) Skills

• Experience with remote desktop tools and ticketing systems.
• Familiarity with Windows, macOS, and Linux operating systems.
• Knowledge of cloud computing, cybersecurity, or database management.
• Certifications like CompTIA A+, ITIL, or Microsoft Fundamentals are a plus.

Why Join Us?

• Work with top companies hiring freshers in IT support.
• Hands-on training in troubleshooting, ticketing systems, and customer service.
• Remote work flexibility with career growth opportunities.
• Exposure to real-world IT environments and technical problem-solving.

How to Apply

Interested candidates can submit their resumes to resume@fresherjob.org with the subject line “Application for Technical Support Associate (Entry-Level, Remote)”.